CUSTOMER SERVICE:
USA:
800-440-9925
INTERNATIONAL:
909-613-1547
FULL REFUND WITHIN 30 DAYS OF ORIGINAL PURCHASE
If for any reason you are not completely satisfied with your product, we will gladly exchange it or give you a hassle-free refund, excluding freight, within 30 days of original purchase. Applies to all our carrying cases sold online.
The retail cost of any missing components (e.g., foam inserts, accessories) will be deducted from the refund amount. Make sure to send your item freight pre-paid and to use the original packaging to ensure the product arrives in good condition. All returns must be in like new condition (no scratches, dents, etc.) CasecRUZER has the final decision whether the item(s) can be returned for full refund based on the conditions outlined above.
NON-STOCK ITEMS:
Returns are subject to a re-stocking charge. 25 % re-stocking applies to all non-stock items.
CUSTOM / BUILT TO ORDER CASES OR WITH CUSTOM FOAM INTERIORS:
Please verify that the Custom Case, Built to order case or foam product will meet your requirements and shipping regulations before ordering. THESE CASES CANNOT BE RETURNED.
PRODUCT DEFECTS:
Defective merchandise may be returned for replacement or repairs. Please contact our Customer Service Department at (800) 440-9925 ( USA ) or 909-613-1547 for return authorization number (RMA) before shipping your merchandise.
Make sure to send your item freight pre-paid and to use the original packaging to ensure the product arrives in good condition, and to include a copy of the packing list or invoice, this will facilitate that your problem is handled quickly and to your complete satisfaction.
DELIVERY FAILURE:
Delivery dates are quoted in good faith, but are not guaranteed. We cannot assume any risk or liability for delay or non-fulfillment of shipments due to acts of God, war, strikes, breakdowns, fires, government orders, or other causes beyond our control.
A refund or credit will be given only for the portion of the transportation charges applicable to those packages in the shipment as to which there was a package timely delivery failure by FedEx or UPS.
Please remember: FedEx, UPS and other carriers will not refund or give credit of any kind as a result of, any loss, damage, delays, or failure to deliver the merchandise caused by or resulting in whole or in part from:
Damage or loss of articles and the recipient accepts the shipment without noting the damage on the shipper’s delivery record.
The buyer's failure to provide accurate delivery address information.
Shipments released without obtaining a signature if a signature release is on file.
The shipment was undeliverable or returned or the shipment was delayed due to an incorrect address or ZIP code or the unavailability or refusal of an appropriate person to accept delivery or sign for the package.
EXCLUSIVE REMEDY:
You agree that our entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to any CaseCruzer product or service(s) provided under this agreement and/or for any breach of this agreement is solely limited to the amount you paid for such products or service(s) during the term of this agreement. In no event shall Casecruzer, its suppliers and contractors (including third parties providing products or services as part of the service from CaseCruzer) be liable for any indirect, incidental, special or consequential damages even if CaseCruzer has been advised of the possibility of such damages. To the extent that a state does not permit the exclusion or limitation of liability as set forth herein CaseCruzer's liability is limited to the extend permitted by law in such sates.
CaseCruzer, its suppliers and contractors will not be liable for any indirect, punitive, incidental or consequential damages, loss of income or profit, or special damages, regardless of whether a claim for such damages is based on warranty, contract, negligence, product delays, misdelivery, non-delivery, failure to provide information or otherwise, loss or liability resulting from acts of god; loss or liability resulting from errors, omissions, or misstatements in any and all information of our product(s) or service(s) provided under this agreement; loss or liability as a result of the application of our dispute policy.
MODIFICATIONS TO OUR TERMS & CONDITIONS:
Except as otherwise provided in this Agreement, you agree, during the term of this Agreement, that CaseCruzer reserves the right to unilaterally modify, amend, change, including, but not limited to, prices, services, features of service, and these Terms and Conditions without notice. Any such revision or change will be binding and effective after posting of the revised Terms and Conditions or change to the service(s) on CaseCruzer Web site, or upon notification to you by e-mail or United States mail. You agree to periodically review our Web site, including the current version of these Terms and Conditions available on our Web site, to be aware of any such revisions. By continuing to purchase CaseCruzer products and services after any revision to this Agreement or change in service(s), you agree to abide by and be bound by any such revisions or changes. We are not bound by nor should you rely on any representation by (i) any agent, representative or employee of any third party that you may use to apply for our services; or in (ii) information posted on our Web site of a general informational nature. No employee, contractor, agent or representative of CaseCruzer is authorized to alter or amend the terms and conditions of this Agreement.
SEVERABILITY:
You agree that the terms of this Agreement are severable. If any term or provision is declared invalid or unenforceable, in whole or in part, that term or provision will not affect the remainder of this Agreement; this Agreement will be deemed amended to the extent necessary to make this Agreement enforceable, valid and, to the maximum extent possible consistent with applicable law, consistent with the original intentions of the parties; and the remaining terms and provisions will remain in full force and effect.
You and CaseCruzer agree that any disputes related to the products and services provided under this Terms and Conditions shall be governed in all respects by and construed in accordance with the laws of the State of California , United States of America , excluding its conflict of laws rules. We each submit to exclusive subject matter jurisdiction, personal jurisdiction and venue of the Superior Court of California, County of San Bernardino . If there is no jurisdiction in the Superior Court of California, County of San Bernardino , then jurisdiction shall be in the United States District Court for the Southern District of California.
The parties hereby waive any right to jury trial:
You will not have the right to a trial by jury with respect to any action brought in connection with this Agreement and your claim shall be resolved by binding arbitration, administered in accordance with the American Arbitration Association's Commercial Arbitration Rules, including, when appropriate, its Procedures for Large, Complex Commercial Disputes. These Rules, as amended from time to time, are available on the Web at www.adr.org. You agree to pay all filing and other administrative fees necessary to initiate any such arbitration, subject to the right of the arbitrator to reallocate and assess such fees against other parties to the arbitration in accordance with the Arbitration Rules applicable to the proceedings.
WAIVER:
No waiver of any provision of this Agreement shall be effective unless it is in writing and signed by an authorized representative of CaseCruzer. The remedies of CaseCruzer under this Agreement shall be cumulative and not alternative, and the election of one remedy for a breach shall not preclude pursuit of other remedies. The failure of a party, at any time or from time to time, to require performance of any obligations of the other party hereunder shall not affect its right to enforce any provision of this Agreement at a subsequent time, and the waiver of any rights arising out of any breach shall not be construed as a waiver of any rights arising out of any prior or subsequent breach.
